1. Who we are

Itacare Transfer organizes private transfer requests in Itacare, Bahia, and on the regional routes we serve. This policy describes how we may collect, use, share and protect personal data on the site and during support conversations.

2. Details you choose to share

When requesting a transfer, you may choose to provide operational details such as:

requested route, pickup point and drop-off point
hotel, pousada, address or agreed meeting point
travel date, time and flight number, when you provide it
number of passengers
luggage, surfboards, child seats, pets or mobility assistance needs
any notes you choose to send to support

In the current site flow, the request widget does not ask for your name or phone number before it opens WhatsApp. Your WhatsApp account details become part of the conversation only if you choose to send the prepared message to our team.

3. Technical data, analytics and maps

Depending on the features active when you visit, we may process technical information such as pages viewed, button or link interactions, language, referral source, browser, device, IP address, cookies and similar technologies.

Analytics may be enabled in production to understand site usage and request interactions. Guide pages may also load map content when a map feature is enabled. Where consent is required for measurement or marketing technologies, those technologies should be used only with the required permission.

4. How we use personal data

respond to transfer requests and support messages
organize the requested route, timing, pickup and arrival details
review availability, vehicle needs and the final quote
review flight information when you include it in your request
provide support before, during and after a confirmed trip
meet legal, tax or accounting obligations and protect legal rights

We do not sell travelers' personal data.

5. WhatsApp and human confirmation

The site can prepare a message containing your request details before opening WhatsApp. You can review the message and decide whether to send it. If you send it, your conversation is also subject to the terms and privacy practices of WhatsApp and Meta.

Preparing or sending a request does not by itself confirm a trip. A transfer is confirmed only after human review of availability and final conditions, and issuance of a voucher when applicable.

6. Sharing personal data

We may share only the information needed to handle the request or operate the trip with partner drivers, site hosting and security providers, technical tools actually in use, payment providers when used, professional advisers, public authorities or other parties when required by law or needed to protect legal rights.

Partner drivers receive only operational information needed for the trip, such as the route, time, meeting point, destination, passenger count, luggage and essential assistance instructions.

7. Sensitive details and children

Information about reduced mobility, disability, health, children, child seats or a specific assistance need should be shared only when it is necessary to arrange appropriate and safe service.

These details are optional and should be used only for the purpose of responding to or operating your request.

8. Retention and security

We keep personal data for as long as necessary to handle a request, provide support, meet legal, tax or accounting obligations, and establish or defend rights in complaints or disputes.

We take reasonable security measures. Please do not send identity documents, photos of documents, medical records or other sensitive information unless it is necessary to arrange your transfer.

9. Your rights

Under Brazil's General Data Protection Law (LGPD), where applicable, you may request:

confirmation of whether your personal data is processed and access to that data
correction of incomplete, inaccurate or outdated data
information about data sharing
anonymization, blocking or deletion of unnecessary or excessive data
data portability, where applicable
withdrawal of consent when processing relies on consent

For privacy requests, contact us through our official WhatsApp channel: (73) 98226-8885 . A dedicated privacy email address may be provided in the future.

10. International processing and updates

Some providers, including WhatsApp/Meta, analytics or mapping providers, hosting services and payment providers when used, may process data outside Brazil. The providers involved depend on the features actually used on the site and during support.

We may update this policy to reflect changes to the site, enabled tools, support flow, applicable law or our operation. The date shown at the top identifies the current published version.