Terms
Terms of use
Rules for using the site, requesting a transfer, quote review, final price, payment, cancellation and Itacare Transfer support.
The site helps organize a transfer request. It is not an automatic checkout and does not confirm a booking by itself.
1. Who we are
Itacare Transfer organizes private transfers in Itacare, Bahia, and listed service regions.
- Brand: Itacare Transfer
- Legal name: 49.530.947 Thiago Ferreira Silva Cunha
- CNPJ: 49.530.947/0001-01
- Official WhatsApp: (73) 98226-8885
2. Purpose of the site
The site presents information about routes, transfers, commercial conditions, support and Itacare Transfer policies.
The pages and widget help organize a transfer request. The site is not an automatic checkout and does not confirm a booking by itself.
3. Request is not confirmed booking
Sending details through the site or viewing a request summary does not confirm the trip.
The booking should only be considered confirmed after:
- human support through WhatsApp
- availability confirmation
- confirmation of route, time, pickup, drop-off, passengers and luggage
- acceptance of the final price and conditions
- deposit payment, when applicable
- voucher issuance, when applicable
4. Quote, final price and conditions
Itacare Transfer uses route-based quotes. The final price is confirmed through WhatsApp before the trip is confirmed.
The price may vary according to:
- route, exact origin and destination
- date, time and operation between 10 pm and 6 am
- passengers, luggage, pet, surfboard, child seat or mobility assistance
- need for a larger vehicle, waiting, return trip or extra stop
- ferry, boat, port, external operator, weather, traffic, road and availability
If a future “from” price is shown, it should be understood as initial information, not a guaranteed final price.
5. Payment
Payment methods, timing and conditions are confirmed through WhatsApp support before final confirmation.
The V1 site does not process payment directly.
6. Information provided by the client
The client must provide correct and complete information, including route, date, time, flight when applicable, pickup, drop-off, passengers, luggage, pet, surfboard, child seat, mobility needs or any detail that may affect vehicle, safety or execution.
Incorrect, incomplete or omitted information may change price, availability, vehicle, waiting time or trip viability.
7. Vehicles, drivers and partners
Itacare Transfer may operate with its own vehicle, selected vehicles and credentialed partner drivers.
Vehicle or category examples on the site do not guarantee an exact model before confirmation. The final vehicle depends on availability, route, passengers, luggage and operational fit.
8. Routes with ferry, boat or external operator
Some routes may involve ferry, boat, port, queues, crossings, maritime operators or third-party rules.
When a third-party ticket is not included, this must be informed before confirmation.
9. External conditions
Trips may be affected by weather, traffic, road conditions, closures, accidents, local events, queues, ferry, boats, flight cancellations, authority decisions or external facts.
In those cases, Itacare Transfer may propose time adjustment, alternative route, rescheduling, refund or another appropriate solution, according to the case.
This clause does not remove consumer rights or exclude responsibility for the service’s own failure.
10. Cancellation, rescheduling, refund, waiting and no-show
The specific rules are in the Cancellation and refund policy.
- cancellation 48 hours or more before pickup: full refund
- cancellation less than 48 hours before pickup: non-refundable rule, subject to legal exceptions and case review
- free rescheduling up to 48 hours before pickup, subject to availability
- no-show after tolerance and no response may be charged in full
- additional waiting after courtesy time may be charged if informed before confirmation
11. Accessibility and mobility
Clients with mobility needs must inform the condition before confirmation so the team can review a suitable vehicle, partner or safe alternative.
There is no automatic promise of adapted vehicle on every route.
12. Privacy
Personal data processing is explained in the Privacy policy.
13. Communication and support
The official service channel is Itacare Transfer WhatsApp.
14. Dispute resolution
Itacare Transfer will seek to resolve questions, complaints and disagreements through direct support.
Nothing in these Terms limits consumer rights to seek consumer-protection bodies, official platforms, administrative channels or competent courts.
15. Changes
These Terms may be updated to reflect legal, operational, commercial, technical or route changes.